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When an email is sent using this form, it asks for email address, but when the email is sent to me from the user, their email address is not included.  Attaching an image to show exactly which form im talking about, and another image to show that the users email address is not included in the emails I receive, so I have no way to respond to them.

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@BigGainz Thats the expected behaviour, the email is passed in the Reply-To headers of the email so when you click reply the reply goes back to the client

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5 hours ago, WHMCS ChrisD said:

@BigGainz Thats the expected behaviour, the email is passed in the headers of the email so when you click reply the reply goes back to the client

Take a look at the screenshot of the email though, it isn't passed through the header of the email.  It's not "from" the customers email.  It's "from" no-reply demo panel whmcs

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@BigGainz I've tested this on my demo installation which comes from a "No-Reply" email when you click reply, it pulls the clients email, could you please try this

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6 hours ago, WHMCS ChrisD said:

@BigGainz I've tested this on my demo installation which comes from a "No-Reply" email when you click reply, it pulls the clients email, could you please try this

You are right!  I saw No-Reply and assumed it was in fact no reply and did not have their email address.  Thank you

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