Paule123 Posted May 18, 2019 Share Posted May 18, 2019 Who does everyone use for Knowledgebase Articles? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted May 19, 2019 Share Posted May 19, 2019 Write your own? We did. Make a list of categories, then a list of thing clients ask about most in those. Once a day, write an article in one of the categories. Takes only a few minutes, and before you know it, you have a full and useful KB. 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted May 19, 2019 Share Posted May 19, 2019 1 hour ago, bear said: and before you know it, you have a full and useful KB that nobody will read Fixed 0 Quote Link to comment Share on other sites More sharing options...
bear Posted May 19, 2019 Share Posted May 19, 2019 Well, no clients anyway. I see strangers reading and getting fixes for themselves, but clients still ask about things spelled out in it. No fix for that. 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted May 19, 2019 Share Posted May 19, 2019 During the last few years I started to think that writing KB articles an more in general any content is worthless. It feels like we write to satisfy SERP instead of actual people. The new trend I'm seeing is that people are becoming more and more lazy. They turn on/off checkboxes without even reading 25 chars long descriptions. Few minutes later they blame about something that is not working as expected. Guess what? It was due to that checkbox. It seems hilarious but it's not 😟 1 Quote Link to comment Share on other sites More sharing options...
bear Posted May 19, 2019 Share Posted May 19, 2019 I recall some time ago a company buried a clause in their terms that offered cash money to anyone that read that far and found it. Took months. 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted May 19, 2019 Share Posted May 19, 2019 (edited) I have a similar clause in the TOS of a website I own. 6 years have passed. More than 1200 people registered and accepted terms and conditions. Nobody noticed it 🤣 Edited May 19, 2019 by Kian 0 Quote Link to comment Share on other sites More sharing options...
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