Accounts been removed after a few hours

[OnePageNet]

Hi all we have a few clients who’s accounts get removed after a few hours reset up a couple of times but keeps happening  auto terminate is unticked 

[WHMCS ChrisD]

Hi @OnePageNet 

If you have a look in the activity log does it show if the client is terminating, or the system?

[OnePageNet]

Seems to be system but seem termination is unchecked 

[brian!]

On 17/04/2019 at 17:29, OnePageNet said:

Hi all we have a few clients who’s accounts get removed after a few hours reset up a couple of times but keeps happening  auto terminate is unticked 

have they been removed or just marked as "Inactive" - and therefore hidden by default on the clients page in the admin area ?

if they're just marked as inactive, you can unhide them by ticking the button in the admin area to turn the option (temporarily) off...

also, if they're being marked as inactive, it's the cron that is doing it...

https://docs.whmcs.com/Clients:Profile_Tab#Status_Update

Quote

Any client account with no products, addons or domains active will have their account automatically set to Inactive by the cron job. This does not stop the user logging in, opening a ticket or paying any due invoices.

This can be further extended to include clients who have not logged in to the client area for three months, or it can be switched off entirely via Setup > Automation Settings.

An active product or addon is defined as being in Active or Suspended state. An active domain is Active or Pending-Transfer.

Should the client purchase a product domain or addon, then on the next cron run, their status would automatically be set to Active again. The Status Update checkbox can be ticked to prevent the client's status from being changed automatically and remain at the current value.

I suppose Data Retention settings might delete accounts but that shouldn't have kicked in for you yet if you're a new user (and you've enabled the feature).