Jump to content

Error occured - Registrant Phone number


Recommended Posts

Hi

I I have been trying to troubleshoot the error I am getting everytime I am transferring a domain using WHMCS. I have tried all possible phone number format including the one suggested by the error alert but still same error massage as per screenshot is showing up. I tried opening a ticket in wHMCS but it doesn't allow me as my account is a free account from hosting reseller. So I am trying my luck here in this community in case anyone may have the same issues before. Also I am using two different resellers for different types of TLDs

Below is the scenario I have done

Domain reseller A:

Transfer initiated for .com from provider A to my WHMCS with registrant contact format of +64 211 12345

Outcome is successful

 

Domain reseller B:

Transferred .co.nz from provider B to my WHMCS with registrant contact of +64 211 12345

outcome is error occurred. error is advising to change format to 64 9 1234567

- I did change the format as suggested and still getting the same error. I also tried all possible format but still not successful. One testing I have done as well is that I tried transferring one of my .co.nz directly to my domain reseller account from their website without using the WHMCS with contact details of the registrant being +64 211 12345. I am thinking This has something to do with the integration between WHMCS and Domain reseller and that the reseller.

 

Appreciate for any help on this.

Thanks

Luis

 

error4.JPG

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated