GoCardless (stupid question)

[Si]

Given that GC is now active in 7.7 onwards - from previous attempts at trying to implement GC with WHMCS (each with a massive fail) and now that we are told that our clients can only use GC OR Stripe and not both, this may seem like a really stupid question to many, but I have to ask it.

When a customer sets up their mandate (and this is then recorded under the Credit Card Info section in the admin area), does that mean, the client only needs to set up one mandate for ALL of their products or do they have to set up individual mandates (as it was previously) for each service/product/domain they had.  (Yes that was part of the issues previously, but that's the way it was - epic fail).

So one mandate and that covers ALL the customers invoices when due? or not?  Thanks.

[steven99]

From reading the API docs for GC, it appears mandates are tokens to the customer's payment authorization.  As you use mandates during payment taking, it would appear they could be used for any invoice / amount you provide.  This is similar to Stripe's sources / cards and customer objects.  

As long as the WHMCS module stores the mandate token in the card info (gatewayid), then it can be used for any service / invoice you generate. 

Subscriptions on the other hand would be unique to each service. 

[Si]

Thanks.  I've set this up and a couple of customers have set up mandates - but it's going to take time to test and check.  I just think these are operational things that should be documented / addressed by GC/WHMCS.  Thanks again Steven99.