Layers_Link Posted February 13, 2019 Share Posted February 13, 2019 I have a problem with the customer area when the customer opens a ticket for support or sales if he writes the ticket without attaching any pictures. The transmission succeeds if the client attaches a picture to which this message appears ... My version : Version 7.6.1 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted February 14, 2019 Share Posted February 14, 2019 Double check that your attachments folder that is in configuration.php (7.6 and below) or Setup menu -> General settings -> Storage (7.7+) and that the path listed there exists. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted February 15, 2019 Share Posted February 15, 2019 Hello @Meva-Host Thanks for your post on WHMCS.Community As you are using version 7.6 please check the following path is in configuration.php and the path has read/write access $attachments_dir = "/home/username/attachments/"; 0 Quote Link to comment Share on other sites More sharing options...
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