What is the idea for two different email templates for payment

[DennisHermannsen]

Hi,

Why is there an email template for clients having default payment method set to credit card, and another email template for everyone else?

This often causes confusing for our clients as they don't add a credit card to their account, but still get the credit card email-templates.

[brian!]

6 hours ago, DennisMidjord said:

Why is there an email template for clients having default payment method set to credit card, and another email template for everyone else?

hasn't it always been like that? I know that's not a reason, just an observation. 🙂

maybe it's for simplicity - they could have just used one template and then added loads of conditionals inside it to customise the output depending on the gateway... perhaps they thought it would be easier for user to customise separate credit card and other gateway templates.

6 hours ago, DennisMidjord said:

This often causes confusing for our clients as they don't add a credit card to their account, but still get the credit card email-templates.

you could always edit the templates so that they match and then there would be no difference.... that said, i'm surprised they're seeing the cc templates if they haven't added one, or selected it as a payment option.