john_d13 Posted January 28, 2019 Share Posted January 28, 2019 Hello, I have a situation where a client ordered a free trial package which auto terminated after 7 days. He then ordered and paid for a product which paid and active under products and services. However, when I view the aggregated client list the status is displayed as "inactive". Is this the expected behaviour ? IMO it should still be showing active. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 29, 2019 Share Posted January 29, 2019 In Automation Settings, which option have you selected for "Client Status Update" ? Quote Status Update Any client account with no products, addons or domains active will have their account automatically set to Inactive by the cron job. This does not stop the user logging in, opening a ticket or paying any due invoices. This can be further extended to include clients who have not logged in to the client area for three months, or it can be switched off entirely via Setup > Automation Settings. An active product or addon is defined as being in Active or Suspended state. An active domain is Active or Pending-Transfer. Should the client purchase a product domain or addon, then on the next cron run, their status would automatically be set to Active again. The Status Update checkbox can be ticked to prevent the client's status from being changed automatically and remain at the current value. since the product was paid and active, has your cron ran ? 0 Quote Link to comment Share on other sites More sharing options...
john_d13 Posted January 29, 2019 Author Share Posted January 29, 2019 Thanks for your reply Brian! I have this setting enabled: Change client status based on active/inactive products Here is another example of active/inactive status. Client terminated two products, none active but the status still shows "active" even after running the cron. See attachment. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 29, 2019 Share Posted January 29, 2019 and I assume in this client's profile, the "Status Update" checkbox is unticked ?? Quote The Status Update checkbox can be ticked to prevent the client's status from being changed automatically and remain at the current value. 0 Quote Link to comment Share on other sites More sharing options...
john_d13 Posted January 29, 2019 Author Share Posted January 29, 2019 Yes that's correct. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 30, 2019 Share Posted January 30, 2019 18 hours ago, john_d13 said: Yes that's correct. and the cron is running with no errors ? it may be worth opening a ticket with Support about this and letting them go through your installation. 0 Quote Link to comment Share on other sites More sharing options...
john_d13 Posted January 31, 2019 Author Share Posted January 31, 2019 Yes no errors. I'll open a ticket. I have another issue ill create a separate post for. 0 Quote Link to comment Share on other sites More sharing options...
digifx Posted January 6, 2020 Share Posted January 6, 2020 I have the same problem. Any solution for that already? 0 Quote Link to comment Share on other sites More sharing options...
megabry Posted May 22, 2020 Share Posted May 22, 2020 I also just found a client who has active products, cron job has run, and they were still stuck as inactive. Sounds like a bug. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 25, 2020 Share Posted May 25, 2020 On 22/05/2020 at 15:36, megabry said: I also just found a client who has active products, cron job has run, and they were still stuck as inactive. Sounds like a bug. what version are you using ? there was a supposed bug fix in v7.10.2 Quote CORE-14548 - Ensure clients are correctly observed as active during ClientStatusSync 0 Quote Link to comment Share on other sites More sharing options...
benneth Posted January 21, 2021 Share Posted January 21, 2021 I'm having the same issue after a migration from old host to new host. All of my packages in WHM are sync'd as products in WHMCS... and, my client websites and email are working...... BUT all of my accounts show as "INACTIVE". 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 22, 2021 Share Posted January 22, 2021 21 hours ago, benneth said: All of my packages in WHM are sync'd as products in WHMCS... and, my client websites and email are working...... BUT all of my accounts show as "INACTIVE". is the automation setting enabled to change the status based on active products in the account ? https://docs.whmcs.com/Automation_Settings#Client_Status_Update 0 Quote Link to comment Share on other sites More sharing options...
benneth Posted January 22, 2021 Share Posted January 22, 2021 Yes I believe so Brian. Funny thing is that I've never once set a product "termination date", yet after migrating from SiteGround to InMotion, a bunch of my clients were assigned termination dates automatically. Have you encountered anything like this? WHMCS even deleted 4-5 of the clients before I caught on to this termination date... had to re-migrate the sites, which was a bit of a nuisance. SG Migration Thread (in case you were interested in what's going on with SG/WHMCS): 0 Quote Link to comment Share on other sites More sharing options...
mikeff Posted November 8, 2023 Share Posted November 8, 2023 I am having the same problem, status is set as inactive, the client logged in 2 days ago, automation settings are set to disable status change. can anyone advise 0 Quote Link to comment Share on other sites More sharing options...
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