Matt D Posted January 26, 2019 Share Posted January 26, 2019 I tried auto-updating via browser and after several minutes it said to refresh page. I did that an it brought me to an install page, after going through the prompts it very quickly said the install was complete and to delete the install folder from my site....I did that and now I'm stuck on the down for maintenance (Err 2) page. I don't have a back up and hoping I didn't just ruin my database. Please help me get back online! 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 26, 2019 Share Posted January 26, 2019 10 hours ago, Matt D said: I tried auto-updating via browser and after several minutes it said to refresh page. I did that an it brought me to an install page, after going through the prompts it very quickly said the install was complete and to delete the install folder from my site....I did that and now I'm stuck on the down for maintenance (Err 2) page. perhaps the link below will guide you as to what to do in this situation... https://www.whmcs.com/members/knowledgebase.php?action=displayarticle&id=186 Quote I'm seeing a Down for Maintenance error when accessing my WHMCS admin area Whilst the WHMCS software is being updated, a "Down for Maintenance" message is displayed This prevents any changes being made to the data whilst the upgrade is in progress. The software detects whether an upgrade is in progress by comparing the version of the PHP files against the version number stored in the database. If the two do not match, the maintenance message is displayed. Should this message appear at any other time, it suggests that the PHP file version does not match the database version. To resolve this: Open the init.php and cart.php files using your preferred text editor At the top of the file the version number is displayed Then using a tool such as phpmyadmin, browse the WHMCS MySQL database and select the tblconfiguration table Look for the Version and note down the value If the PHP files are from a newer version of WHMCS than the database, upload the /install directory and run the upgrade process. If the database is from a newer version of WHMCS than the PHP files, upload the full release version files from the corresponding version. The files can be downloaded from http://download.whmcs.com Once the appropriate remedial steps have been taken to match the file and database versions, WHMCS will load as normal. 10 hours ago, Matt D said: I don't have a back up and hoping I didn't just ruin my database. I suspect the database will be fine, but you really should always take a backup before updating. 🙂 0 Quote Link to comment Share on other sites More sharing options...
shoelaced Posted January 28, 2019 Share Posted January 28, 2019 Mine ended up working out after (re)updating via Softaculous in cPanel, but I also received a "failed" error after trying to update to 7.7 from within WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
Matt D Posted January 29, 2019 Author Share Posted January 29, 2019 Ended up having to manually install the update. 0 Quote Link to comment Share on other sites More sharing options...
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