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Incorrect Suspension


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On 26/10/2018 at 14:46, Vinicius Abreu said:

I have a client that was suspended for failure to pay incorrectly, in the WHMCS log I see that it was the systems but it does not have any outstanding invoice as I can go deeper in that case?

Service ID: 1172 will tell you which service it applies to... to find the related product, you could type the number into the top-right search box..

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or go to clients -> products/services and that #1172 refers to the ID value in that table - so scrolling down the pages to find 1172 will tell you the service it's referring to... then it's a case of searching the invoices page (or even better the Invoices tab in this customers client profile), using the filter, to find the invoice(s) for that service.

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