Auto reply to Client Ticket

[mishra]

Hello Friends,

Can anyone provide me solution for providing auto reply like "We have received your ticket and we will investigate onto this" for any ticket from customer.

Thanks

 

[Kian]

Easy way: Escalation Rules.

Hard way: TicketOpen.

[Vox]

Hi Mishra,

When you setup your Support Departments (Setup > Support Departments) what are the Autoresponder settings? If you uncheck the box WHMCS will automatically send out a reply exactly as you wish.

https://docs.whmcs.com/Support_Departments

Also see screenshot.

 

[mishra]

7 hours ago, Kian said:

Easy way: Escalation Rules.

Hard way: TicketOpen.

Hello Kian;

Thanks for your reply. I already tried easy way, and i was not able to solve it.

Can you please explain me about in detail about ticket open hard way.

[mishra]

1 hour ago, Vox said:

Hi Mishra,

When you setup your Support Departments (Setup > Support Departments) what are the Autoresponder settings? If you uncheck the box WHMCS will automatically send out a reply exactly as you wish.

https://docs.whmcs.com/Support_Departments

Also see screenshot.

 

Hi Vox,

Thanks for the reply. I have already did this , still issue remained. I think its a default functionality in WHCMS but i dont know why i am facing this issue.

[Vox]

Hi Mishra,

21 hours ago, mishra said:

I have already did this , still issue remained.

Are other emails being sent?

Have you checked your activity log (Utilities > Logs > Activity Log) for when a ticket is opened?

Have you got the "Support Ticket Opened" email template in Setup > Email Templates?

Have you double checked the setup as per https://docs.whmcs.com/Support_Departments and https://docs.whmcs.com/Support_Tickets?

General email sending issues are also covered here https://docs.whmcs.com/Email_Sending_Issues