DanJones Posted July 14, 2018 Share Posted July 14, 2018 Hi, What an awesome program, so far just one small issue that I can't find any solution or work around to. On the aWHMCS app (android or iphone) the ticket attachment disappears, I can see it on WHMCS via the browser login, I have tried all the types of files that I have 'allowed' .WAV, .PDF, .JPG etc. .. they all work, are attached and can be displayed on the browser but on the app nothing! They are visable on the response in the browser too (if responded via the app) ... just nothing in the app. Please help! 0 Quote Link to comment Share on other sites More sharing options...
wp4all Posted July 16, 2018 Share Posted July 16, 2018 Hi DanJones, please verify that there is no space in between the "," und the "." if you have it like in your text : .WAV, .PDF, .JPG it will not work. WHMCS is interpreting "your_file .jpg" instet of "your_file.jpg" Thanks and best regards Christian 0 Quote Link to comment Share on other sites More sharing options...
DanJones Posted July 16, 2018 Author Share Posted July 16, 2018 Hi Christian, Thank you for your response, no there is no space and as I state it is working perfectly in WHMCS, files are all attached, can be viewed, attach to response, etc. The problem is with the smartphone app aWHMCS or iWHMCS the files that can be seen on the browser are not visible within the app, the ticket is visible so is all the text within the ticket just no visible attachment. Any ideas? Regards Dan 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 17, 2018 Share Posted July 17, 2018 perhaps open a ticket with Support - I don't think aWHMCS has been updated in 2 years. https://docs.whmcs.com/Changelog:aWHMCS_V2.8 0 Quote Link to comment Share on other sites More sharing options...
wp4all Posted July 17, 2018 Share Posted July 17, 2018 I can agree to Brian's post. Just tested and it is not working so should be an failure in the mobile client. Greetings Christian 0 Quote Link to comment Share on other sites More sharing options...
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