RisesWayne Posted July 4, 2018 Share Posted July 4, 2018 How do we get users to see the average response time for support notice ? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 4, 2018 Share Posted July 4, 2018 Out of the box, we don't have have a report for this i'd recommend customising your own by following the steps at https://docs.whmcs.com/Reports#Creating_your_own_Reports 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 4, 2018 Share Posted July 4, 2018 ... or use the free report that already exists - "WHMCS Support Response Time". the report is over 5 years old, but I quickly tried it on a v7.6b1 dev and it works fine... it could do with some styling tweaks, but basically gives you the information that you're looking for. it also includes 4 Data Feeds which will allow to display the required information in the client or admin areas. 0 Quote Link to comment Share on other sites More sharing options...
RisesWayne Posted July 4, 2018 Author Share Posted July 4, 2018 1 hour ago, brian! said: ... or use the free report that already exists - "WHMCS Support Response Time". the report is over 5 years old, but I quickly tried it on a v7.6b1 dev and it works fine... it could do with some styling tweaks, but basically gives you the information that you're looking for. it also includes 4 Data Feeds which will allow to display the required information in the client or admin areas. NAN:NAN appears to use the user interface. averagesupport.php?format=*hours:*minutes 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 5, 2018 Share Posted July 5, 2018 if this is for a feed, the documentation says to use... <script language="javascript" src="feeds/averagesupport.php?format=*hours:*minutes¬ime=No Average Available"></script> 0 Quote Link to comment Share on other sites More sharing options...
RisesWayne Posted July 5, 2018 Author Share Posted July 5, 2018 1 hour ago, brian! said: if this is for a feed, the documentation says to use... <script language="javascript" src="feeds/averagesupport.php?format=*hours:*minutes¬ime=No Average Available"></script> When we do this, it looks like NAN:NAN directly. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 6, 2018 Share Posted July 6, 2018 23 hours ago, RisesWayne said: When we do this, it looks like NAN:NAN directly. perhaps the feeds aren't PHP7 compatible - there certainly does look to be some old-fashioned coding in there. does the report work for you? that was what you were really looking for. 0 Quote Link to comment Share on other sites More sharing options...
RisesWayne Posted December 18, 2018 Author Share Posted December 18, 2018 On 7/6/2018 at 2:28 PM, brian! said: perhaps the feeds aren't PHP7 compatible - there certainly does look to be some old-fashioned coding in there. does the report work for you? that was what you were really looking for. Unfortunately, the report doesn't work. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted December 19, 2018 Share Posted December 19, 2018 On 18/12/2018 at 11:37, RisesWayne said: Unfortunately, the report doesn't work. then it's a PHP7 issue and will have to be rewritten to replace the deprecated SQL functions used... the report still works with PHP 5.6 in a v7.6.1 dev... 0 Quote Link to comment Share on other sites More sharing options...
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