creativemac Posted May 20, 2018 Share Posted May 20, 2018 Hey there folks SO everyone excited about GDPR? I done nothing else than research GDPR for the past 2 weeks, but I have some holes relating to WHMCS. Firstly I can't find anything in the marketplace or elsewhere which would make my client area cookie-compliant. We need to get explicit consent from the people browsing it, but can't figure out how we might achieve it. Does anyone here know of something that I can use? Info portability - if people leave a support ticket, how are they enabled to edit their info and how are their questions etc portable? We need to enable our clients to transport their info elsewhere (portability) How can we achieve this with WHMCS? Any help is much appreciated thanks in advance Linda 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 21, 2018 Share Posted May 21, 2018 Hey @creativemac Thanks for your post 17 hours ago, creativemac said: Info portability - if people leave a support ticket, how are they enabled to edit their info and how are their questions etc portable? We need to enable our clients to transport their info elsewhere (portability) How can we achieve this with WHMCS? Take a look at http://help.whmcs.com/m/managing/l/866846-exporting-client-data this helps with the exporting of data. We've also created a couple of blog posts that may assist you at https://blog.whmcs.com/133465/feature-spotlight-tools-to-help-you-with-gdpr https://blog.whmcs.com/133437/how-whmcs-can-help-with-gdpr-compliance 17 hours ago, creativemac said: Firstly I can't find anything in the marketplace or elsewhere which would make my client area cookie-compliant. We need to get explicit consent from the people browsing it, but can't figure out how we might achieve it. Does anyone here know of something that I can use? I'm unsure if there is an addon here, you might like to create a thread in the Service Requests and Offers board to see if someone can develop something for you or work with a developer to customise your theme 1 Quote Link to comment Share on other sites More sharing options...
creativemac Posted May 21, 2018 Author Share Posted May 21, 2018 Brilliant Chris thanks a mil 1 Quote Link to comment Share on other sites More sharing options...
clopezi Posted May 25, 2018 Share Posted May 25, 2018 Hi, Thank for all the info! However, we still need an option to put in all contact / support tickets without login, a checkbox to allow recollect data and a basic info about business, because is a must in the GDPR. King regards, 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 25, 2018 Share Posted May 25, 2018 6 hours ago, clopezi said: However, we still need an option to put in all contact / support tickets without login, a checkbox to allow recollect data and a basic info about business, because is a must in the GDPR. with regards to tickets, I would have thought a support custom field would be the easiest way... https://docs.whmcs.com/Custom_Fields#Support_Custom_Fields make it a tick box and add your basic info to its description... contact might be a little trickier - not least because the resulting email is hard-coded... you could edit the contact.tpl template and add a checkbox, but you may need a hook if you need to store the value on submission. 0 Quote Link to comment Share on other sites More sharing options...
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