Product Names from Different Servers

[WebSupportParis]

Hi guys,

I'm running several A2 reseller accounts where my packages are automatically allocated prefixes, like with websupport_2Gb or websupport2_2Gb, websupport3_2Gb depending on the server, but as a 'product' in WHMCS they are all a standard 2GB product.

I'm getting the message that these accounts cannot be imported because the package doesn't exist in WHMCS. I need anyone to be able to buy a standard, for example, 2Gb 'package' and it will allocate the order to the next available server, regards of what the package 'prefix' is.

I'm pretty sure this is a common request/issue but I'm a newbie. Any advice on how to handle this please folks?

Thanks and regards

AndrewJ

[WHMCS John]

Hi @WebSupportParis,

New services should provision fine inspite of this.

If not, navigate to the product configuration Module Settings tab, please click the "Advanced Mode" link in the bottom-right corner.

Then tick the " Add Prefix to Package" chcekbox and save changes.

[WebSupportParis]

Thanks John,

I'll reply to all your helpful replies here, with a single 'BIG thanks'.