eugeneprateek Posted April 29, 2018 Share Posted April 29, 2018 Hello, I tried to update whmcs via auto updater and it got stuck at rotating hourglass for more than 15 minutes. Then I visited /install path and tried to manually upgrade but still it's getting stuck at the /install/install.php?step=2 and then after 5, 6 minutes the page is headed to /install/install.php?step=upgrade and nothing is displayed. My Database size is 4.5GB memory_limit 256M max_input_time 1800 ( previously it was 90 ) max_execution_time 1800 ( previously it was 90 ) Attachment System Requirement Installer.log [2018-04-29 08:24:23][WHMCS Installer] DEBUG: Installer bootstrapped [] [2018-04-29 08:24:23][WHMCS Installer] INFO: Applying incremental updates to existing installation [] [2018-04-29 08:24:23][WHMCS Installer] INFO: Applying Updates for 7.5.0-alpha.1 [] [2018-04-29 08:27:31][WHMCS Installer] DEBUG: Installer bootstrapped [] [2018-04-29 08:27:33][WHMCS Installer] DEBUG: Installer bootstrapped [] [2018-04-29 08:27:33][WHMCS Installer] INFO: Previous install detected [] [2018-04-29 08:27:33][WHMCS Installer] DEBUG: An upgrade from 7.4.2-release.1 to 7.5.1-release.1 will be attempted. [] [2018-04-29 08:27:47][WHMCS Installer] DEBUG: Installer bootstrapped [] [2018-04-29 08:27:47][WHMCS Installer] INFO: Applying incremental updates to existing installation [] [2018-04-29 08:27:47][WHMCS Installer] INFO: Applying Updates for 7.5.0-alpha.1 [] [2018-04-29 08:31:05][WHMCS Installer] DEBUG: Installer bootstrapped [] [2018-04-29 08:31:13][WHMCS Installer] DEBUG: Installer bootstrapped [] [2018-04-29 08:31:13][WHMCS Installer] INFO: Previous install detected [] [2018-04-29 08:31:13][WHMCS Installer] DEBUG: An upgrade from 7.4.2-release.1 to 7.5.1-release.1 will be attempted. [] [2018-04-29 08:31:16][WHMCS Installer] DEBUG: Installer bootstrapped [] [2018-04-29 08:31:16][WHMCS Installer] INFO: Applying incremental updates to existing installation [] [2018-04-29 08:31:16][WHMCS Installer] INFO: Applying Updates for 7.5.0-alpha.1 [] Regards 0 Quote Link to comment Share on other sites More sharing options...
eugeneprateek Posted April 29, 2018 Author Share Posted April 29, 2018 update : the install folder is missing now and the website is not loading I am getting the following error Down for Maintenance (Err 2) An upgrade is currently in progress... Please come back soon... When I tried to upload the fresh zip file of whmcs 7.5 and started the update manually it's saying that the system is already updated. 0 Quote Link to comment Share on other sites More sharing options...
eugeneprateek Posted April 29, 2018 Author Share Posted April 29, 2018 Please close this thread, my problem was sovled 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 29, 2018 Share Posted April 29, 2018 Hi @eugeneprateek Thanks for your reply, glad to hear that you got to the bottom of this, can you please share with us how you solved this 0 Quote Link to comment Share on other sites More sharing options...
eugeneprateek Posted April 30, 2018 Author Share Posted April 30, 2018 I followed the following steps to get it fixed 1) Created a new database and restored the old database ( before the upgrade). 2) Edited the configuration.php file and replaced the database login details with the new ones 3) Uploaded the fresh new whmcs 7.5 files into the whmcs directory 4) Started the installation and it got completed this time. 1 Quote Link to comment Share on other sites More sharing options...
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