spiderwebhost Posted April 22, 2018 Share Posted April 22, 2018 Hi i have updated recently to 7.5 and now i am unable to access the admin panel associated with my whmcs install. when i try access the admin panel i am met with a INVALID LICENCE prompt screen and i cannot progress any further. my licence key was purchased through a third party host/whmcs reseller i have raised a ticket with them and as yet im waiting for a reply from 2 weeks ago i thought someone here may have a suggestion to correct the error. i can still access whmcs i am just unable to access the admin site to setup prices, accept orders etc. anyone any ideas ? i have spent days trying to google the fault but am unable to find anything that result is me progressing any further. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 27, 2018 WHMCS Support Manager Share Posted April 27, 2018 Hi @spiderwebhost, Please contact our support team and we can look into this for you: https://www.whmcs.com/reseller-support 0 Quote Link to comment Share on other sites More sharing options...
spiderwebhost Posted April 27, 2018 Author Share Posted April 27, 2018 Hi @WHMCS John i am unable to open a ticket to contact support team as i don't have a whmcs login account as i haven't purchased my licence directly though the whmcs website. regards scott 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 28, 2018 WHMCS Support Manager Share Posted April 28, 2018 Hi @spiderwebhost, You will be able to submit a support ticket using the link https://www.whmcs.com/reseller-support 0 Quote Link to comment Share on other sites More sharing options...
spiderwebhost Posted April 28, 2018 Author Share Posted April 28, 2018 @WHMCS John got it thanks 0 Quote Link to comment Share on other sites More sharing options...
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