Cannot renew SpamExperts email services as "Domain already exists in SpamExperts system"

[tomwhe]

Hi All,

I am having some issues with renewing SpamExperts services through WHMCS.

I keep getting the error when trying to click the "configure domain" button.

"Domain already exists in SpamExperts system. Please cancel any previous orders first and try again."

This is stopping me renewing the servers for this customer. The problem is, there is no other orders that I can see which are open.

The customer in question did cancel this order previously for the same service and recently came back.

Any help would greatly be appreciated

 

[WHMCS John]

Hi @tomwhe,

Clicking the "Renew" Module Command button will re-activate the service. It will run for 1 billing cycle from today's date.

[tomwhe]

30 minutes ago, WHMCS John said:

Hi @tomwhe,

Clicking the "Renew" Module Command button will re-activate the service. It will run for 1 billing cycle from today's date.

Hi John,

Thanks for your reply. Unfortunately, there is no other service running, when clicking renew I get the message " You cannot renew an order that has not yet been configured. "  However, I can not configure the serivce either as I get the error message from my first post.

I have tried terminating the service and reordering, however when I come to configure once again, I get the same message of  "Domain already exists in SpamExperts system. Please cancel any previous orders first and try again."

So basically, its in an endless loop of not being able to configure this customers spam experts service.

Any advice would be greatly appreciated

 

[WHMCS John]

Hi @tomwhe,

I'm sorry for the trouble.

Please open a ticket with our Marketplace team who will be able to resolve this situation with you: https://www.whmcs.com/submit-a-ticket/