stuck "Verifying your domain selection..." when choosing "I will use my existing domain and update my nameservers"

[jessewsn]

Hello, 

Today a customer told me he could not sign up for hosting because WHMCS is stuck "Verifying your domain selection..." when choosing my only option available: "I will use my existing domain and update my nameservers"
and he cannot move on to the next step.

I also tested it and I get the same problem. 

Is this something you can help me with?

I have WHMCS version 7.5.0

 

[Beekingo]

I have exactly the same problem. Also happens with the other two options. Register and transfer.

Thanks

Cristian

[WHMCS John]

Hi @jessewsn and @Beekingo,

It sounds like your custom theme has not been updated for use with version 7.5 of WHMCS.

If you check this issue using the six theme is the JS error still present? The six theme shipped by WHMCS is updated for version 7.5.

Please ensure your template has been updated: https://docs.whmcs.com/Version_7.5.0_Release_Notes#Template_Changes

Specifically the change needed to resolve this error: https://github.com/WHMCS/templates-six/compare/v7.4.2-release.1...v7.5.0-release.1#diff-8faf96d5986bd6149561eaa4cdb94399

 

[jessewsn]

Yes, my theme is the problem. There are no issues if I switch to the six theme. 

Thanks so much! 

[Beekingo]

Thanks. Six fixed the problem. 

[Sean]

I am having a very similar issue. I am using the latest six template and the latest standard cart order form which I downloaded directly from GitHub. When performing a domain search, I just get the spinning icon with "Checking Availability" If I choose the "Modern" orderform, everything works fine.