Domain did not renew - don’t know why

[wpmattuk]

After much discussion on here and with my registrar (Heart), it was established that for WHMCS to manage my domain renewals properly I should set their status within Heart’s control panel to be “Cancel at renewal” (ie don’t try to renew) and instead allow WHMCS to invoke the renewal command.

so that was all done, yet two domains failed to renew yesterday - and no domain renewal notifications were even issued, despite the option to not renew being unticked (ie it should allow renewal to take place).

i have no idea why WHMCS didn’t even attempt to renew these domains, nor even to find out why it didn’t.

how do I start working through this?

 

thanks.

[brian!]

Hi Matt,

1 hour ago, thisismatt said:

After much discussion on here and with my registrar (Heart), it was established that for WHMCS to manage my domain renewals properly I should set their status within Heart’s control panel to be “Cancel at renewal” (ie don’t try to renew) and instead allow WHMCS to invoke the renewal command.

yes that makes sense.

1 hour ago, thisismatt said:

how do I start working through this?

first thing would be to check the next due dates on those domains... ?

then check the activity log to see if there are any errors/clues in there... ?

anything in the todo list... ?

were invoices generated for the renewals - if so, were they paid and if via an offline method, were they marked as paid??

do you have sufficient credit at Heart to pay for the renewals... ?