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hide department step 2 ticket

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On 3/5/2018 at 11:32, rgazetta said:

The one that works the best, without causing system crashes and is easier to do.

you could edit the supportticketsubmit-steptwo.tpl template and change...

        <div class="form-group col-sm-3">
            <label for="inputDepartment">{$LANG.supportticketsdepartment}</label>
            <select name="deptid" id="inputDepartment" class="form-control" onchange="refreshCustomFields(this)">
                {foreach from=$departments item=department}
                    <option value="{$department.id}"{if $department.id eq $deptid} selected="selected"{/if}>


<input type="hidden" name="deptid" value="{$deptid}">

the only problem I can see would be if you were using Support Custom Fields - if you were, then you would really need to keep the department dropdown to show the custom fields for that chosen department to the client... if you aren't using, and do not intend to use them, then this won't matter.

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