spartanza Posted January 29, 2018 Share Posted January 29, 2018 Hi all. I cannot find anything on the whmcs website about upgrading your licence. I have also sent and email, but it has been about 3 days with no reply, and I am desperate now. Can anyone help? I would like to upgrade my licence from Starter to Plus, and hopefully, soon, upgrade to another level up after a while... Thank you Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 29, 2018 Share Posted January 29, 2018 From their pricing page: Quote What happens if I exceed my client limit? We'll notify you when that happens and unless you opt-out, we'll upgrade you automatically for uninterupted operation. IF all works as it should, you should see no need to 'upgrade', it'll automatically happen after you need it. Not so sure I'd rely on 'email' to get to them, file a ticket, they'll help out Link to comment Share on other sites More sharing options...
spartanza Posted January 29, 2018 Author Share Posted January 29, 2018 3 minutes ago, twhiting9275 said: From their pricing page: IF all works as it should, you should see no need to 'upgrade', it'll automatically happen after you need it. Not so sure I'd rely on 'email' to get to them, file a ticket, they'll help out I am trying to remove the branding, hence why I want to upgrade the licence from Starter to Plus as soon as possible. I have no issue with the service or system, I just want to be able to upgrade my licence. Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 29, 2018 Share Posted January 29, 2018 I believe there's still an addon for that somewhere? If not, yeah, you'll need to open up a support ticket. Like i said, I wouldn't recommend relying on opening a ticket by mail, that may, or may not work. Link to comment Share on other sites More sharing options...
spartanza Posted January 29, 2018 Author Share Posted January 29, 2018 18 minutes ago, twhiting9275 said: I believe there's still an addon for that somewhere? If not, yeah, you'll need to open up a support ticket. Like i said, I wouldn't recommend relying on opening a ticket by mail, that may, or may not work. Thanks, the add-on is disabled under starter plan. It is there, but I cannot access it. Link to comment Share on other sites More sharing options...
spartanza Posted January 29, 2018 Author Share Posted January 29, 2018 It seems that the only way to do an upgrade of licences is to email / open a support ticket. I can happily report that they have replied and have upgraded my licence. I had to Force Licence Update on WHMCS, but all good now. Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 30, 2018 Share Posted January 30, 2018 glad to hear that's working for you I do have a bit of concern about the only way to do this being through ticket, but hey, long as they get it resolved I guess. Link to comment Share on other sites More sharing options...
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