creativemac Posted January 19, 2018 Share Posted January 19, 2018 Hi there folks I am a newbie and struggling profusely with whmcs and I was wondering if some kindhearted soul could help me with a problem. I was just running through my checkout process and both quarterly and annual subscriptions are displaying prices for the monthly subscription. For instance, the cost for a small hosting package is 75 dkk and then from the dropdown menu the quarterly and annual packages are also saying 75 dkk. I have setup different amounts under services/products so I don't quite understand why it's only showing 1 price. Furthermore I have setup a promotion for people who are just starting out and that is not displaying at all. So in other words my setup is going really badly!! Hope Link to comment Share on other sites More sharing options...
brian! Posted January 19, 2018 Share Posted January 19, 2018 4 hours ago, creativemac said: I am a newbie and struggling profusely with whmcs and I was wondering if some kindhearted soul could help me with a problem. I was just running through my checkout process and both quarterly and annual subscriptions are displaying prices for the monthly subscription. do you have "Monthly Pricing Breakdown" enabled? https://docs.whmcs.com/Ordering_Tab#Monthly_Pricing_Breakdown Quote Enabling this divides your quarterly, semi-annual, annual, and biennial prices into the equivalent monthly price. For example, a product with an annual price of $120 would be divided by 12 months and the price displayed as $10/month. 4 hours ago, creativemac said: Furthermore I have setup a promotion for people who are just starting out and that is not displaying at all. where is it not displaying? Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted January 19, 2018 Share Posted January 19, 2018 Hi @creativemac To start, please go to Setup > General Settings > Ordering and check if Monthly Pricing Breakdown is enabled that, disable it if it is. Regarding the promotion can you tell me how you set this up? Link to comment Share on other sites More sharing options...
creativemac Posted January 19, 2018 Author Share Posted January 19, 2018 2 minutes ago, brian! said: do you have "Monthly Pricing Breakdown" enabled? https://docs.whmcs.com/Ordering_Tab#Monthly_Pricing_Breakdown where is it not displaying? Quote hi so good of you to get back to me on this. I'll go and see if I can find the monthly pricing breakdown' thing, because that must be what is going on. I also wanted to give new people who sign up a 20% discount for their first subscription, month, months or first year. So I went into products and services and added a onetime promotion with 20% selected. Is that not how you give them the discount? Unfortunately the discount is not turning up on my checkout page either Link to comment Share on other sites More sharing options...
creativemac Posted January 20, 2018 Author Share Posted January 20, 2018 sorry folks, that wasn't it. The monthly breakdown was already activated. Any other ideas? regards Linda Link to comment Share on other sites More sharing options...
creativemac Posted January 20, 2018 Author Share Posted January 20, 2018 1 hour ago, WHMCS ChrisD said: Hi @creativemac To start, please go to Setup > General Settings > Ordering and check if Monthly Pricing Breakdown is enabled that, disable it if it is. Regarding the promotion can you tell me how you set this up? Hi there Chris Ok so the monthly breakdown was activated, but I just tried hitting the save button again and that seemed to get the prices to change, but they are still not changing in the dropdown menu. Is there somewhere where I can change the text in the dropdown? please see screenshot attached. The promotions I setup by going to the left sidebar under payments and then I just hit promotions and selected the products I would like to add them to. I did 3 discount codes, 1 for each subscription. Is that not the way to do it? thanks in advance Linda Link to comment Share on other sites More sharing options...
brian! Posted January 20, 2018 Share Posted January 20, 2018 Hi Linda, 12 hours ago, creativemac said: The monthly breakdown was already activated. Any other ideas? that's the point - it's activated, so that's why it's showing the monthly pricing breakdown... untick that checkbox in setup -> general settings -> ordering and then it should start showing full prices for each billing cycle - if it doesn't, clear the template cache and/or refresh the browser cache. 12 hours ago, creativemac said: I also wanted to give new people who sign up a 20% discount for their first subscription, month, months or first year. So I went into products and services and added a onetime promotion with 20% selected. Is that not how you give them the discount? Unfortunately the discount is not turning up on my checkout page either it is, but the client either needs to enter that promotion code during the cart process manually, press the Valider kode button and if there is a valid product in the cart matching the promotion settings, the discount should be shown. ...or you add the promotion code to a link to the product... https://docs.whmcs.com/Promotions#Promotion_Links Link to comment Share on other sites More sharing options...
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