Help! zip=Postal Code is incorrect

[ocastaned]

Many countries in latin america don't use zip code. I am getting crazy every time I sell a domain, WHMCS shows this error "{zip=Postal Code is incorrect}"

That mostly happen using Resellerclub module.

Please help.

 

 

[brian!]

have you tried contacting Resellerclub about this ?

if their API requires a post code when creating a client (and it does), then I doubt there's little WHMCS can do about it.

http://manage.resellerclub.com/kb/answer/790

 

[ocastaned]

Thank you for the tip.

[ocastaned]

On 1/22/2018 at 4:15 PM, ocastaned said:

UPDATE: Actually I contacted ResellerClub and they told me the module is created by WHMCS. They don't offer support about it.

 

Edited January 26, 2018 by ocastaned

[brian!]

9 minutes ago, ocastaned said:

UPDATE: Actually I contacted ResellerClub and they told me the module is created by WHMCS. They don't offer support about it.

to me, it sounds like they're passing the buck... or they didn't understand the issue.... I assume the module is working from the resellerclub API, and if the API expects a post code and doesn't get one, then it will throw an error.

but if you're saying that some LA countries don't use it, then a change to the API is likely required... you could try opening a ticket with WHMCS Support, but I suspect they'd just point you back to ResellerClub.