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Stripe: Remote Transaction Failure. Please Contact Support.


Logman

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We have added Stripe and a few clients have managed to set up Stripe billing but a few are getting this error:

Remote Transaction Failure. Please Contact Support.

He tried 2 cards and believes both are fine. The payment is not reaching Stripe as normally I'd see a "FAILED" message.

I believe there are others with this issue as I've switched many clients to Stripe and I'm not seeing as many payments as I expected. How can I troubleshoot this?

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I can't find any log for one client that reported this. But since then we were informed by WHMCS that 7.3 improved some things that might be affecting us. Anyhow, other clients are paying via Stripe so hopefully this isn't a big issue. I saw a blog post from another host that said this error can pop up when a client has a stored token from another gateway. This client pays for another service with WorldPay so that might be it. I haven't heard back from him yet.

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2 hours ago, Logman said:

I can't find any log for one client that reported this. But since then we were informed by WHMCS that 7.3 improved some things that might be affecting us. Anyhow, other clients are paying via Stripe so hopefully this isn't a big issue. I saw a blog post from another host that said this error can pop up when a client has a stored token from another gateway. This client pays for another service with WorldPay so that might be it. I haven't heard back from him yet.

That may have caused the issue, I'd recommend clearing the existing details out then having the client re-enter their details

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