Clients still receiving invoices, even on subscriptions, and paying them

[dbmv]

There are many clients on Paypal subscriptions, who receive an invoice to pay. they pay and create yet another subscription. So now they have two subscriptions and double-charged for the same month.

 

Is it possible for the invoices to not be payable, and say "RECORDS ONLY", in order to avoid tis situation of cancellation/refund/verification/waste of salaried time? My 2 accounting clerks are going insane with this issue.

 

 

Basically, someone sets up a subscription. All is good. Next month, they get an invoice 7d ays prior to due date, and they pay it again, thus setting up another subscription. And this is where everything gets ugly.

 

Can this be rectified?

[mrprez]

Nobody's clients are noobs like mine are!

 

Here is what I did. I named PP subscriptions and PP Invoices respectively. Then in the Client Invoice email I added these lines:

 

Your payment method is: [PaymentMethod]

 

If your payment method is PayPal Invoices you must log in each month and make this payment. If your payment method is PayPal Subscriptions or Credit Card you do not need to make a payment.

 

This seems to have cut down on the problem.

John

[bear]

Nobody's clients are noobs like mine are!

I could tell you stories...

 

Here is what I did. I named PP subscriptions and PP Invoices respectively. Then in the Client Invoice email I added these lines:

 

Good idea here, well done!. I'm now doing nearly the same on mine.

[mrprez]

I will match your stories one for one!

 

I had a gal signup, bought a brand spanking new domain name, and not five minutes after her welcome email went out was emailing me back complaining because she was not listed in google.

 

John

[bear]

Just one.

Client signs up and asks for help with email setup in Outlook Express. After a long back and forth via live chat and support tickets with no progress, I screen cap the settings and send a link to the image telling him to match what the image shows exactly.

 

He still repeatedly entered the wrong info.

[dbmv]

There really needs to be a better solution than doing cartwheels in order to make it work properly.

 

People see a "Pay Now" button, they click it, regardless of what their welcome email states.

[mrprez]

There really needs to be a better solution than doing cartwheels in order to make it work properly.

 

People see a "Pay Now" button, they click it, regardless of what their welcome email states.

 

I would hardly call putting a simple message in the INVOICE doing cartwheels. This doesn't go in the welcome email.

 

John

[dbmv]

Show me clients who fully read and understand their welcome emails, and I will show you a pig that can fly

[chaloupe]

 

If your payment method is PayPal Invoices you must log in each month and make this payment. If your payment method is PayPal Subscriptions or Credit Card you do not need to make a payment.

 

 

I also had the same problem and added that line to our invoice email. I hope it will cut down on tickets requesting refund and credit from both Paypal and our billing system

 

Best Regards,