Smartmed Posted October 28, 2017 Share Posted October 28, 2017 (edited) hello im having a problem tried registering Grindersoflondon.co.uk i also registered Grindersoflondon.com without any problems but the .co.uk failed i will list below al the errors that have been thrown back at me and ill attach screen shots Module queue: "grindersoflondon@gmail.com is already a Customer." The email (grindersoflondon@gmail.com)is the email the domain was registered with. i have attached i screen shot. can you please help. Autoset up email: i have also attache the email i recieved telling me that "Error: {address1=address1 should not be anumeric value}" any help would be great thank you Ps. i use reseller club as registrar Edited October 30, 2017 by WHMCS ChrisD Removed Images containing PII Link to comment Share on other sites More sharing options...
Smartmed Posted October 28, 2017 Author Share Posted October 28, 2017 (edited) Ps the domain is showing in clients record as pending and when you go into client dashboard ---> domains and select .co.uk it says " Edited October 30, 2017 by WHMCS ChrisD Removed Images containing PII Link to comment Share on other sites More sharing options...
brian! Posted October 28, 2017 Share Posted October 28, 2017 3 hours ago, Smartmed said: is already a Customer. http://freeaccount.myorderbox.com/kb/servlet/KBServlet/faq532.html Quote You will encounter the below error message while adding a Customer from within your Reseller Control Panel, if the Username (Email Address) specified is already being used for another Customer under you - <username (email address)> is already a customer. You will have to use another Username (Email Address) under such a circumstance. if it were me, i'd just log into the resellerclub site and register the domain directly - that way, you at least know you have got the domain for your client... i'd worry about the exact cause of the issue later... even if that means a ticket to support. the domain is already in your WHMCS, so once registered, you can just set the status to active. https://docs.whmcs.com/ResellerClub#Website_Doesn.27t_Exist_For_xxx Quote This error occurs when the domain does not exist in your ResellerClub account. This message will be displayed when a domain transfer is in progress but will automatically disappear when the transfer is complete. so it will go once you've registered the domain. also, i'd be tempted to suggest that you should remove those two images from your posts - as the first shows the URL of your admin area, and the second shows a 100% recurring promotion code... that still works. Link to comment Share on other sites More sharing options...
Smartmed Posted October 28, 2017 Author Share Posted October 28, 2017 ok thank you for advice ive expired promo. i cant see where i can edit the post and remove images could you direct me where the edit button is Link to comment Share on other sites More sharing options...
Smartmed Posted October 28, 2017 Author Share Posted October 28, 2017 Also i will go into resellerclub directly and register but i really want to prevent this from happening to avoid future problems. So if anyone else has come across this and reseolved please advise. i have also raised ticket with reseller club maybe they will come back with something i cant be the first person this has happened to . Link to comment Share on other sites More sharing options...
brian! Posted October 29, 2017 Share Posted October 29, 2017 23 hours ago, Smartmed said: i cant see where i can edit the post and remove images could you direct me where the edit button is it should be next to quote - though you might not have it if you're a recently registered new member - sent a message to @WHMCS ChrisD about the images, and he'll be able to remove them for you. 23 hours ago, Smartmed said: Also i will go into resellerclub directly and register but i really want to prevent this from happening to avoid future problems. i have also raised ticket with reseller club maybe they will come back with something i cant be the first person this has happened to I use another logicboxes registrar and i've not seen a similar message when registering two domains like that, and I can't recall reading another thread about it either... but if you get a reply, do update the thread with it. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 30, 2017 Share Posted October 30, 2017 14 hours ago, brian! said: it should be next to quote - though you might not have it if you're a recently registered new member - sent a message to @WHMCS ChrisD about the images, and he'll be able to remove them for you. @Smartmed / @brian! I've gone ahead and removed those image. In the future, if you need things removed please use Report Post in the top left corner of the post as I tend to miss PM's given the number I receive Link to comment Share on other sites More sharing options...
Smartmed Posted November 1, 2017 Author Share Posted November 1, 2017 ok thank you for removing Link to comment Share on other sites More sharing options...
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