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Add New Order vs Billable items


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https://docs.whmcs.com/Billable_Items

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To ensure the best experience for your clients it important to know when a billable item or a product would be more appropriate. The differences are listed here:

  • Billable Items can only be added by staff - Products can be added by clients via the public order form
  • Billable Items are not displayed in the client area - Products are displayed on the "My Services" page in the client area
  • Invoices for both Billable Items and Products will be visible to clients and staff
  • Billable Items can be used to generate one-time or recurring invoices with any frequency from daily upwards - Products can be used to generate one-time or recurring invoices on specific billing cycles only (Monthly, Quarterly, Semi-Annually, Annually, Biennially, Triennially)
  • Billable Items would typically be used for items unique to an individual client - Products would typically be used for items that many clients will buy

as @twhiting9275 suggests, unless you have a situation where you need to use Billable Items, i'd recommend using Add New Order...

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