directhosts4u Posted September 14, 2017 Share Posted September 14, 2017 Hi guys, wonder if someone might be able to figure this out. I'm having issues with emails from the whmcs system using the support system. When a ticket is created it should email 2 people and bcc in to another. What i am finding is sometimes it will email as it should but at other times it only emails one of them. One is an administrator and one is a support op. I have tried loggin out of both and loggin in as a customer but it still has done it. I dont think its just a case its not being received, when its not doing it - the email does not have the 2nd person in the list. So i dont think its a spam or email communication problem. Anyone know what maybe controlling this behaviour? cheers 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted September 14, 2017 Share Posted September 14, 2017 sometimes it happens, most of times it's a SPAM related issue (IP blacklisted, DNS record required) or SMTP configuration need to be tweaked and this is where you should start anyway 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 20, 2017 WHMCS Support Manager Share Posted September 20, 2017 Hi, Please ensure that the staff member who is not receiving the email, has the "Support Ticket Notification" option ticked for that particular department under Setup > Staff Management > Administrator Users > Edit. 0 Quote Link to comment Share on other sites More sharing options...
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