lhitraot Posted September 14, 2017 Share Posted September 14, 2017 Hi, I can't access to the client area, I don't have the two-factor authentication code and don't remember getting one, also I don't recall have a backup code. I have my user and password but I can't access anyway. I can't get technical support because of that, I don't know what to do! Thank You 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted September 14, 2017 Share Posted September 14, 2017 submit a ticket in Customer Services Department can help: https://www.whmcs.com/members/submitticket.php?step=2&deptid=18 0 Quote Link to comment Share on other sites More sharing options...
lhitraot Posted September 15, 2017 Author Share Posted September 15, 2017 That's the problem I can't submit a ticket! 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted September 15, 2017 Share Posted September 15, 2017 That's the problem I can't submit a ticket! why? you don't have to be logged-in to open a ticket in this department I think! 0 Quote Link to comment Share on other sites More sharing options...
lhitraot Posted September 15, 2017 Author Share Posted September 15, 2017 Thank you, finally I submitted a ticket! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted September 15, 2017 Share Posted September 15, 2017 Hi lhtraot, do you have a ticket ID please? 0 Quote Link to comment Share on other sites More sharing options...
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