infinium Posted November 27, 2007 Share Posted November 27, 2007 2 questions, I tried searching the forum but didn't find the exact answers... 1. When a user sends a ticket via email with multiple attachments only one is attached to the ticket. How do I change this? 2. How can I have multiple users for a company? Often the owner has placed the order and receives the invoices, but often employees submit tickets. How can I implement this? thanks a million 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted November 27, 2007 Share Posted November 27, 2007 unfortunately at this time, the answer is no for your 2 questions 0 Quote Link to comment Share on other sites More sharing options...
Si Posted November 27, 2007 Share Posted November 27, 2007 2 questions, I tried searching the forum but didn't find the exact answers... 1. When a user sends a ticket via email with multiple attachments only one is attached to the ticket. How do I change this? You are getting attachments in email attaching to a ticket? How? I've got email piping and it strips all attachments. Users must login to upload attachments in my system. Hmmm. Would be happy to get 1 attachment working via email 2. How can I have multiple users for a company? Often the owner has placed the order and receives the invoices, but often employees submit tickets. How can I implement this? thanks a million On its way I believe: http://forum.whmcs.com/showthread.php?t=4354 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted November 28, 2007 Share Posted November 28, 2007 You are getting attachments in email attaching to a ticket? How? I've got email piping and it strips all attachments. Users must login to upload attachments in my system. Hmmm. Would be happy to get 1 attachment working via email Yeah ours does the same thing with stripping attachments unless submitted on site. We asked Matt and was told they will come through and do on the demo set up I believe. Not sure why ours do not. 0 Quote Link to comment Share on other sites More sharing options...
infinium Posted November 28, 2007 Author Share Posted November 28, 2007 thanks for getting back to me, I appreciate it. Receiving only one attachment is what creates the need for the multiple login situation. Since they will need to login to send more than one file. oh well for now I'll just have them send 1 attachment per email. and yes, I'm using email piping to, I don't think I did anything too special to make it work. 0 Quote Link to comment Share on other sites More sharing options...
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