Enom Registrar - Domain is payed but it isnt showing up

[pastrymastery]

after paying the invoice and activating the domain one of my clients has requested, the domain says it isn't registered

 

some basic info:

Registrar: Enom

API TOKEN WAS VALID!!!!!!!!!

what should I do???

 

any Help will be appreciated:)

[pastrymastery]

We all maybe have experienced this one, didn't we?

when a client purchases a domain and the WHMCS admin approves the order

the domain isn't registered, it's just like the client is getting ꜱᴄᴀᴍᴍᴇᴅ and Enom is getting money for nothing.

you don't want to be ꜱᴄᴀᴍᴍᴇᴅ on a website that uses WHMCS and has this issue too so is there any way to fix this Enom Bug/issue?

 

 

and plus I made sure that my website isn't in test mode and the API token is valid so it isn't a problem with the username or token

 

 

-Oklomsy!.

[WHMCS ChrisD]

Hello Oklomsy,

 

This indicates there may be an issue with the registration please take a moment to review the logs under Utilities > Logs > Module Logs and see if any errors are shown in the response from eNOM

[pastrymastery]

I found this at the Pending module actions tab

do you know all fixes, please! I don't want my customer that uses my website everyday to be unsatisfied

[SSHosting]

Did you add funds to your Enom account? It says your balance is $0.

[WHMCS ChrisD]

Hello,

 

The MarketConnect orders located on Lines 1 and 4 indicate that you do not have any funds in your WHMCS MarketConnect Account, the orders require you to add at least $1805USD to your account at https://marketplace.whmcs.com/account/deposit this will cover both SSL Certificates, although they are both for the same client I would check the one they want before re-processing the order

 

Lines 2 and 3 indicate your product is not setup with a module, this needs to corrected on the module tab of the product under Setup > Products/Services > Products/Services please refer to https://docs.whmcs.com/Products_and_Services#Module_Settings_.28aka_Provisioning.29

 

Lastly, Line 5 indicates the issue with Enom which indicates that the user not permitted from this IP address this error message indicates that you haven't yet allowed your server's IP to access your eNom account via the API. I have included the steps to whitelist your API in the Enom control panel below.

 

In order to use the Enom API, you must first contact them and let them know the server IP address where you will be connecting from (the server IP address where you have WHMCS installed). This is part of Enom's security measures to prevent unauthorised users being able to submit registration requests to your account.

 

• Login to your account on the Enom website,
  
• Navigate to Resellers > Manage > API
  
• Enter your server's IP address into the "New" field,
  
• Click "Add".
  

[pastrymastery]

how do I find my servers ip address

[WHMCS ChrisD]

how do I find my servers ip address

 

You can either ask your host or take a look under Help > License Information > Valid IP

[pastrymastery]

when I am adding the server address to Enom it says invalid IP what should I do?

[WHMCS ChrisD]

when I am adding the server address to Enom it says invalid IP what should I do?

 

Please check you are correctly entering an IPV4 address, confirm it is correct with your host and reach out to eNom support if the issue persists

[pastrymastery]

the IP is not a IPv4 or IPv6 i will Private message you what it is