Multiple e-mail addresses (for piping)

[aingaran]

Just wondering if WHMCS allows multiple e-mail address/departments or is it restricted to a single e-mail address?

 

Example:

billing@domain.com - goes to billing

support@domain.com - goes to tech support?

 

Thanks,

[Matt]

It allows as many departments and emails as you want.

 

Matt

[bullsquirrel]

I have a follow-up, related question to this...can the piping occur using email addresses/forwards on a server and domain other than the one which the help desk itself is installed?

 

So, if WHMCS is installed on helpdesk.com, can I also have emails from companysite.com (on a different server) pipe into WHMCS? Or is piping restricted to only the helpdesk.com domain?

 

Thanks in advance.

[Matt]

It's a cpanel security restriction that you can only pipe emails from the cpanel account where the script is but you can use the pop import method that WHMCS also offers for the remote email accounts.

 

Matt

[bullsquirrel]

OK, so in short, yes this can be done? But not as a forwarder and instead as a POP account?

 

Thanks

[eacollin]

Ok I have a similar question, but sure if you answered it.

 

I have WHMCS setup on domain.biz but have my main email accounts on domain.com - I already have a support@domain.com setup but would like to have the support@domain.com emails come into the WHMCS on the domain.biz?

 

You mentioned pop - how does that work in relation to getting all the support emails in WHMCS system?

 

Thanks

[Matt]

The pop method is just like how your regular email client connects to download emails. Refer to http://wiki.whmcs.com/Email_Piping#Cron_Piping_Method for details.

 

Matt

[RapidCityHosting]

Yes, its quite easy.

 

I have sales@mydomain.com goes to sales...

and support@mydomain.com going to support...

 

Each one makes a ticket. That I, or my staff can read / respond too.

[rldev]

Not to beat a dead horse, but I may as well.

 

I have an old site say site1.com. I have whmcs setup on it's own server(helpdesk.site2.com). I pipe emails to support@site2.com into whmcs.

 

However I tried to forward support@site1.com to support@site2.com. The emails do not pipe to whmcs, but rather get lost. Is this where I would have to use pop import?

 

Thanks.

[WHMCS John]

Yes, you would have to use pop import in that case.

[vincent1]

Hi,

Does the POP3 method delete emails from the inbox once they are read/imported into WHMCS?

Thanks,

 

- Vince

[WHMCS John]

Yes it does.