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Importing WHM cpanel account into WHMCS - what about existing plan


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Hi All!


So we did a migration from another hosting provider. Created the account in WHM and then imported it into WHMCS, merged it to the account holder in WHMCS.


The thing is they had already ordered a hosting plan and now they have 2 hosting plans.


I can copy all the info to the imported plan BUT if I delete the first (empty) plan, will that delete the Order, Invoice and Payment transaction along with it?


And if so, how to fix this?


Thanks in advance for your help :)

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so you're saying the client now has two hosting plans in their account the same... one original and one newly imported?


if the original has invoices/order/payments assigned to it, i'd suggest not touching it.... however, if this second newly imported account has none of that, then just delete it - don't terminate it or anything like that, but go to the client profile, products/services tab and if you are 112% sure that there are no related invoices/order to that product, then click the red delete link at the bottom of the page... that will just delete the record from the db and not remove anything from the server.


but remember to backup the database before doing that just in case you make a mistake. :idea:

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