CavalloComm Posted May 2, 2017 Share Posted May 2, 2017 We have some escalation rules to actually close out tickets (not using the other type of auto-closed) - because it depends on the queue they are in. We are on 7.1.2, and I do see when running the cron.php with a --force -vvv that it states it's running the rules, but they just stopped working a few months ago. Anyone else having issues? It seems to be ignoring all the rules. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 5, 2017 WHMCS Support Manager Share Posted May 5, 2017 Hi, In version 7 we made changes to the way the cron operates. Please ensure your cron configuration matches the command displayed on the Setup > Support > Escalation Rules page. So in version 7.1 the command would be: /path/to/crons/cron.php do --TicketEscalations 0 Quote Link to comment Share on other sites More sharing options...
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