How do i change text "If you can't find a solution to your problems in our knowledgebase..."

[tsupan]

I am new to WHMCS and my KB will be still very much empty..

At the "Submit Ticket" page, To avoid any potential complaints, I would like to remove the text..

 

"If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below."

 

and change it to something more friendly.

 

How do i do that ?

 

 

 

[brian!]

you can modify the line using Language Overrides.

 

$_LANG['supportticketsheader'] = "If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.";

 

the above page will explain in more details, but basically you create an "overrides" folder within the 'lang' folder, add an 'english.php' and enter your alternative string entry for the above value... and then repeat for any other languages used in the client area.

[tsupan]

i see.. but this will only make changes to the English Language. Unfortunately i do not know the other language to make the necessary changes.

I could use google translate but it will be a tedious process to make changes to all the language. Hoping that there will be an easier way to do this.

 

Anyway this workaround should work for now.

 

Thanks brian!

[brian!]

i see.. but this will only make changes to the English Language. Unfortunately i do not know the other language to make the necessary changes.

I could use google translate but it will be a tedious process to make changes to all the language. Hoping that there will be an easier way to do this.

i'm sorry but there isn't - you effectively have 3 options...

 

1. only change the English version and leave the others as they are...

2. translate all of them - if you don't know the language, then Google Translate will have to do.

3. just use an empty value in the overrides, e.g = "" - and that will remove the string output... do that for all the languages and they'd all be the same.