openedge1 Posted April 5, 2017 Share Posted April 5, 2017 Order Accept Encountered Problems Product attribute Package Name "smallo6_basic" not found on server Module Log states 04/05/2017 23:41 cpanel listpkgs Request: EMPTY (Blank...nada) Reponse: {"package":[]} Package names in WHMCS and WHM match. I was able to create an account on WHM with the package, and then import it. I just cannot provision to Cpanel after a purchase. Thanks 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted April 6, 2017 Share Posted April 6, 2017 It sounds like you're not choosing the right server in this case. Make sure the default server is the one set to do what you need it to, and the one the one that the package is assigned to 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 6, 2017 Share Posted April 6, 2017 Hey Openedge1, As twhiting points out it sounds like the server is not selected as default under Setup -> Product/Services -> Servers a default server should have a * next to it. If you have this double check the name is correct in the Module Settings. 0 Quote Link to comment Share on other sites More sharing options...
openedge1 Posted April 6, 2017 Author Share Posted April 6, 2017 Only one server Images follow 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 6, 2017 Share Posted April 6, 2017 Hi, Please open a support ticket so we can dig further into this for you. 0 Quote Link to comment Share on other sites More sharing options...
openedge1 Posted April 6, 2017 Author Share Posted April 6, 2017 I can do that. It is a Reseller license, and the company has not been helpful, thus why I came here. Is it OK to open a ticket with that license, or am I at their mercy? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted April 6, 2017 Share Posted April 6, 2017 https://www.whmcs.com/resellersupport/ will allow you to open direct with our team 0 Quote Link to comment Share on other sites More sharing options...
openedge1 Posted April 6, 2017 Author Share Posted April 6, 2017 (edited) LOL.... can't even post a ticket The following errors occurred: WHMCS URL is required The characters you entered didn't match the image shown. Please try again. Url is there and characters? Image shown? There is no image or characters... Quickly getting frustrated. UPDATE: Found the secret fields to fill out...ticket in. Thank you for your help. Edited April 6, 2017 by openedge1 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.