HH-cjh Posted March 30, 2017 Share Posted March 30, 2017 Hello, Wondering if anyone would be able to help me at all. Whenever a customer's replies to an mass mail update or to a support ticket it doubles their reply. (so it opens two tickets) I am not sure how to fix this anyone got any ideas? 0 Quote Link to comment Share on other sites More sharing options...
HH-cjh Posted April 4, 2017 Author Share Posted April 4, 2017 Has anyone got any ideas? 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted April 4, 2017 Share Posted April 4, 2017 How are you handling email? Pop or pipe? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 7, 2017 WHMCS Support Manager Share Posted April 7, 2017 Hi, Do you have any email forwarders configured involving the email address specified in the Setup > General Settings > Email Address field? 0 Quote Link to comment Share on other sites More sharing options...
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