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Email fetching not working

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Ticket support is not working on my WHMCS install. I have edited the default department and added the following details for email:



POP3 Port: 995

Email Address: support@domain.com

password: my password.


I run the cronjob to fetch pop3 email accoint and it returns:


POP Import Log

Date: 25/03/2017 14:50:39

Host: pop.yandex.com


Email: support@domain.com

Mailbox is empty


I have sent 3 emails from 3 different addresses to support@domain.com but it's not working. All 3 emails are unread on inbox. Log is empty on whmcs.


Can you help me troubleshoot?

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  • 4 years later...
On 3/27/2017 at 6:04 AM, WHMCS ChrisD said:

Hey Drdrake,


That is indeed odd, are the messages marked as unread?


Have you tried switching over to IMAP



I need this issue, my WHMCS works fine with google emails, but have this issue with yandex email, when i test i get this error. 

The Mail Import test failed: read failed - connection closed?
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