jswilko Posted February 11, 2017 Share Posted February 11, 2017 Hi, If I type the £ sign into a clients notes and then click the "Add New" button a blank note is saved, the text vanishes, there is just a blank note in the preview area. Without the £ sign it works fine. Any ideas? Version: 7.1.1 (All new files and folders, old files and folders deleted when I upgraded to V7.1.1, I moved servers) Thanks John 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 11, 2017 Share Posted February 11, 2017 John, it's not something i'm seeing on our v7.1.1 dev... perhaps one of the files got corrupted on upload - so re-uploading the vendor folder won't do any harm to try... or perhaps a database charset issue... if all else fails, might be worth a ticket to support. 0 Quote Link to comment Share on other sites More sharing options...
jswilko Posted February 11, 2017 Author Share Posted February 11, 2017 Hi Brian, To be honest it was doing it before I uploaded all new files and folders I just thought it would go away when I used the new files. What can I check with regards database charset? John 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 11, 2017 Share Posted February 11, 2017 what does it say in setup -> general settings -> localisation -> system charset ? 0 Quote Link to comment Share on other sites More sharing options...
jswilko Posted February 11, 2017 Author Share Posted February 11, 2017 Hi It says: iso-8859-1 John 0 Quote Link to comment Share on other sites More sharing options...
jswilko Posted February 11, 2017 Author Share Posted February 11, 2017 Hi again, I've changed it to utf-8 and it now works, thanks. John 0 Quote Link to comment Share on other sites More sharing options...
jswilko Posted February 11, 2017 Author Share Posted February 11, 2017 Hi Brian, Since I changed it to utf-8 I've lost the £ sign from nearly everywhere else, invoices etc, I just get a ? mark in a box rather than the £ sign. What System Charset should I use please? John 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 12, 2017 Share Posted February 12, 2017 Hi John, What System Charset should I use please? for now, i'd suggest going back to iso-8859-1 and living with the notes issue. changing the system charset in the settings doesn't convert the existing data within the database to utf8. http://docs.whmcs.com/Localisation_Tab#System_Charset Leave at the default value UTF-8 unless your language contains characters not supported by this charset. If you do change it, files need to be resaved under that charset. To do that, open the language file you use from the lang folder in Notepad and then go to File > Save As and choose Encoding Type "ANSI". Save and then reupload and it should be fine again. what I was going to suggest, before you replied yesterday, was to open a ticket with support about converting the db and whether you need to (e.g., perhaps there's a good reason why you're not using utf-.. I could tell you how to convert it, but i'd feel more comfortable if WHMCS told you how... whatever happens, backup the db before making any changes to it. 0 Quote Link to comment Share on other sites More sharing options...
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