some domain renewal invoices are not being generated

[PPNSteve]

Version: 6.3.1

I have a random issue where coming due domains are not generating an invoice during the cron run. It does do the renewal emails and so on just not the actual invoice,.

 

Not seeing any obvious errors in the logs and it doesn't always happen but when it does.. yeah you know.. bad.

 

Any ideas on what's wrong or what to look for to fix?

[WHMCS ChrisD]

Hello PPNSteve,

 

Thanks for your post.

 

Is your Next Due Date different to the expiry? Generally Next due should be a week or two earlier

[PPNSteve]

There is a about a 15 day space between due date and renewal date..

[HSc]

Hi,

 

Can I join in on this thread as I am experiencing the same issue today? (also V 6.3.1)

 

The difference is that expiry and due dates are the same.

 

I also went to the client's summary page, check-boxed the domain in question, clicked on "invoice selected items" and NOTHING. Zero invoices generated.

 

Any ideas?

[PPNSteve]

Ok on Version: 6.3.2 this is still happening.. although this time I was able to generate the invoice, previously I haven't been able to and the auto-gen isn't working.

 

I couldn't find this thread so i created another one (https://forum.whmcs.com/showthread.php?124306-some-(domain-renewal)-invoices-are-not-being-generated) but since I posted this one came up in related..