Si Posted October 6, 2016 Share Posted October 6, 2016 General Settings > Support tab Since upgrading to 7.0 the ability to toggle ticket feedback replies on/off is missing. Has this be relocated somewhere else? or do we no longer have the ability to set this? (PS not ticket ratings, but feedback) 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 7, 2016 Share Posted October 7, 2016 the Release Notes are always your friend! http://docs.whmcs.com/Version_7.0_Release_Notes Ticket Feedback per Department - In WHMCS 7.0, you can now enable the email request for a user to provide feedback for their support ticket experience on a per department basis. Previously this was a global option that applied to all departments within the General Settings. On upgrade, if you have the Ticket Feedback feature enabled, it will be enabled by default for all existing departments. If you do not have it enabled, it will not be enabled for any departments automatically. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted October 7, 2016 Author Share Posted October 7, 2016 the Release Notes are always your friend! http://docs.whmcs.com/Version_7.0_Release_Notes Thanks Brian! I did search for 'Ticket Feedback Replies' in the docs, but it found nothing. Cheers again. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.