bluesteam Posted October 4, 2016 Share Posted October 4, 2016 Hi, I'm just wondering what the expected eta is supposed to be on WHMCS support tickets that we log? Does anyone have an idea? Thanks 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted October 4, 2016 Share Posted October 4, 2016 12 hours is the 'official' minimum expected time, unless you've upgraded to 'priority' support. Given that they just released a product though, you can expect it'll take 2-3 days (on average) to get an initial response 0 Quote Link to comment Share on other sites More sharing options...
bluesteam Posted October 4, 2016 Author Share Posted October 4, 2016 Thanks this is helpful. I understand about the release of a new product. probably killing the support desk at the moment. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS Edward Posted October 9, 2016 WHMCS Technical Analyst Share Posted October 9, 2016 We respond to all technical support enquiries as quickly as we can, but at times of a new release, response times may be slower than normal. However even at peak times, waiting more than 24 hours is highly unusual. If you've been waiting a while, please PM me the ticket number and I'll check into it for you. -Eddy 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.