What if Pipe an Incoming Email with Receipt not in Support Department?

[alanccw]

Hi,

 

If I create a support department with email address support@mydomain.com, then create the following two forwarders in cPanel to pipe the incoming emails:

 

support@mydomain.com -> | php -q /home/username/public_html/whmcs/crons/pipe.php

sales@mydomain.com -> | php -q /home/username/public_html/whmcs/crons/pipe.php

 

Then since the support department is only use support@mydomain.com as the email address, what will it do with the emails sent to sales@mydomain.com?

 

Based on my own test, it seems the emails to sales@mydomain.com will also be piped into the support department instead of being rejected, but I cannot find any official document on this.

 

Thanks

[twhiting9275]

The mail won't be rejected by the server, since you have an alias setup.

It will, however, be processed through WHMCS, and should bounce if no appropriate department is there.

See admin -> utilities -> logs -> ticket email import log, that will tell you what happened and where

[alanccw]

Hi,

 

What is alias setup? I try to search Alias in WHMCS document but cannot find any results.

 

Thanks