WHMCS not setting quotas but directly in cPanel is working fine.

[bluesteam]

Hi,

 

I have been using WHMCS for years now. I have not changed anything on my packages inside WHMCS nor have I changed anything inside cPanel with regards to the quotas of packages.

 

It seems that WHMCS is not setting the quota limits when creating accounts on cPanel. However, if i create an account directly on cPanel, the quotas are set.

 

What could be causing this? Any help would be appreciated.

 

Thanks

Brett

[WHMCS ChrisD]

Hey Brett,

 

Thanks for your post.

 

Are you having issues with only specific types of accounts e.g Reseller?

 

Could you please confirm what version of WHMCS you are using along with the cPanel/WHM version as well

[bluesteam]

Hi Chris,

 

I dont have reseller accounts. only normal accounts.

 

Im running 6.3.1

 

What i can say is that if I got to one of my hosting packages and edit the package and go to module options, I only have WHM package set. I don't set anything else there. I never have. Its always worked perfectly but for some strange reason lately the quotas are not being set.

 

The account gets created, just not the quotas.

[bluesteam]

seems noone has an answer for me? I guess I'll need to open a ticket with WHMCS.

[twhiting9275]

WHMCS shouldn't really be used for anything but setting the package. That should control everything, through cPanel

[bluesteam]

Just to close the loop on this. I opened a ticket with WHMCS support and they were kind enough to assist me and point me in the right direction indicating that the problem was with limitations on the reseller account. lifting the limitations of the reseller account resolved this.