Thomasss Posted August 6, 2016 Share Posted August 6, 2016 Hey everyone! I recently installed WHMCS and have come across this issue: Order Accept Encountered ProblemsSQLSTATE[HY000]: General error: 2006 MySQL server has gone away (SQL: select * from `tblconfiguration` where `setting` = ModuleDebugMode limit 1) My host has done countless things and nothing works, and I'm honestly running out of patience with them. Any of you guys have any ideas? The connection timeout is 30 seconds, which my host swears they "upped" however they never actually did. 0 Quote Link to comment Share on other sites More sharing options...
Thomasss Posted August 6, 2016 Author Share Posted August 6, 2016 Should probably add more details. This only happens when trying to run the create module. Everything else is just fine. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted August 6, 2016 Share Posted August 6, 2016 Take a look at the mysql logs. They will tell you what you need to know. Most likely this is one of two things A> Timeouts (transaction taking too long) B> Packets too big. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 9, 2016 WHMCS Support Manager Share Posted August 9, 2016 Hi, This error means that your MySQL Server is closing the connection WHMCS is using. This is usually due to the timeout value being set too low to allow all the tasks to be completed. You'd need to work with your server admin/hosting provider to increase the wait_timeout and perhaps also the max_allowed_packet values in the MySQL Configuration. Other values that might be causing this are the connectiontimeout in Apache or connTimeout in Litespeed. 0 Quote Link to comment Share on other sites More sharing options...
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