snake Posted July 12, 2016 Share Posted July 12, 2016 I want to disable the AUTO CLOSE of tickets, but I cannot find the setting anywhere, is this possible ? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 12, 2016 Share Posted July 12, 2016 http://docs.whmcs.com/Support_Tickets#Auto_Closing This feature allows you to have support tickets automatically closed after a certain time of inactivity has passed. To set the length of time of inactivity before closure, go to Setup > Automation Settings > Support Ticket Settings > Close Inactive Tickets and enter the time in hours (for example 48 = 2 days) Tickets set to On Hold or In Progress are not closed automatically, only those set to Open or Answered When closing the ticket, the email template Support Ticket Auto Close Notification is sent to the user. You can customise that email in Setup > Email Templates as normal short answer - to disable it, set it's value to 0 1 Quote Link to comment Share on other sites More sharing options...
snake Posted July 12, 2016 Author Share Posted July 12, 2016 Thanks, typically I found it after posting LOL. I am used to using Kayako fusion, so this is sooooo limited by comparison. I really wish WHMCS integrated properly with 3rd party ticket systems. 0 Quote Link to comment Share on other sites More sharing options...
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