[not reproducible] Invoice Payment Confirmation email not correct

[Frankc]

Invoice amount R621

Paid R371

Balance R250

 

But the invoice payment confirmation email stated.

 

This is a payment receipt for Invoice 17195 sent on 13/05/2016 Due Date: 04/06/2016 Amount Paid: R621.00

[brian!]

you should probably post your email template code too - otherwise it would be difficult for the support guys to tell whether it's a bug or you're using the wrong variables in your template.

[Frankc]

Its the default email templates.

 

I checked and the email template show the Invoice Amount so I changed it to Amount Paid.

[WHMCS Cole]

Hi Frankc, I've tried to replicate this behavior with the default email templates with a clean install of 6.3.1 with no success. The steps I tried:

 

1. Purchased a product

2. Made a partial payment towards full balance

3. When examining the email that was sent to to the client (The Invoice Payment Confirmation Email) - the balance is properly reflected - the partial payment is properly represented in the email.

 

At this point we don't know enough information to assist you on the forums. In the future, it's important to keep in mind the Bug Forums posting guidelines which can be found here: http://forums.whmcs.com/showthread.php?75142-Bug-Reporting-Guidelines. We will not be acting on forum posts that do not have detailed replication steps.

 

That being said, we realize that your issue still needs to be resolved. The best avenue for this is through our customer support team - you can find details on how to contact them here: http://www.whmcs.com/support/

 

Thanks,