paypal subscription question ? (trial period ?)

[Gazza]

Hi

 

could anyone explain what the trial period I am seeing in new paypal subscription notification emails.

I have not seen this before

what's the trial period as I don't offer one, how can it be removed to avoid confusion

is it shown to the customer ?

 

Thank you

 

example:

 

Subscription details

 

Amount received: £10.00

For: - #### - - Invoice #2146

Amount paid each time: £10.00GBP

Maximum amount you can bill: £10.00GBP

Billing cycle: Monthly

Next payment due: 21 Jun 2016

 

Trial Period

 

Trial period amount: £10.00 GBP

Billing cycle: Monthly

Start date: 21 May 2016

End date: 21 Jun 2016

[WHMCS John]

Hi,

WHMCS has always made use of this functionality so that you can charge a setup fee and use promo codes. Seems that PayPal might have changed the formatting of their emails to start displaying this information.

 

Unfortunately there isn't anything that can be done from the software side to change the formatting of PayPal's emails.

[Gazza]

the email paypal sends is misleading and incorrect as no trial is offered

thank you for the info

[WHMCS John]

Hi,

The mechanic PayPal uses to allow a price variation at the start of the a subscription has always been referred to as a "Trial Period" for as long as I can remember. I'm afraid I don't see PayPal changing this any this any time soon: https://developer.paypal.com/docs/classic/paypal-payments-standard/integration-guide/subscribe_buttons/#id08ADFJ0D0HJ