HostworX Posted April 21, 2016 Share Posted April 21, 2016 If we create a new support ticket using the new options and then preview it the preview is blank. I did see the option working on a different site so i know our one is not working, we have even installed a brand new copy copy of 6.3.1 and tried various php versions same issue. I have reported it but wanted to see if anyone else was having an issue. this is the new markdown editor when editing tickets and client notes..: 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted April 22, 2016 Share Posted April 22, 2016 Hello, Is this on the client template or admin template? if it's a issue with your client template ensure your template has the following code in the <head></head> section: {if !empty($loadMarkdownEditor)} <!-- Markdown Editor --> <link href="{$BASE_PATH_CSS}/bootstrap-markdown.min.css" rel="stylesheet" /> <script src="{$BASE_PATH_JS}/bootstrap-markdown.js"></script> <script src="{$BASE_PATH_JS}/markdown.min.js"></script> <script src="{$BASE_PATH_JS}/to-markdown.js"></script> {if !empty($mdeLocale)} {$mdeLocale} {/if} {/if} 0 Quote Link to comment Share on other sites More sharing options...
infomaniac50 Posted May 10, 2016 Share Posted May 10, 2016 If we create a new support ticket using the new options and then preview it the preview is blank. I did see the option working on a different site so i know our one is not working, we have even installed a brand new copy copy of 6.3.1 and tried various php versions same issue. I have reported it but wanted to see if anyone else was having an issue. this is the new markdown editor when editing tickets and client notes..: I've been having a similar problem on our install as well. The content shows up blank after you click the preview button. If the content is short then it seems to work correctly. I suspect the URL in the GET request is too long. When sending that much content to the server it should really do a POST request. It violates the RESTful way of doing things but there not much that can be done about it when (Apache|Nginx|etc) refuses to cooperate. I posted a separate thread about how I debugged the issue. It is currently awaiting moderation but it has an explanation of how I successfully tested the preview with a POST request using the browser console. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 11, 2016 Share Posted May 11, 2016 I posted a separate thread about how I debugged the issue. It is currently awaiting moderation but it has an explanation of how I successfully tested the preview with a POST request using the browser console. you mean the thread below... http://forum.whmcs.com/showthread.php?114138-Long-Markdown-Previews-are-broken-when-using-Ajax-GET-It-should-do-a-POST-instead 0 Quote Link to comment Share on other sites More sharing options...
infomaniac50 Posted May 12, 2016 Share Posted May 12, 2016 Yes. http://forum.whmcs.com/showthread.php?114138-Long-Markdown-Previews-are-broken-when-using-Ajax-GET-It-should-do-a-POST-instead 0 Quote Link to comment Share on other sites More sharing options...
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